Privacy Policy

1. Who we are

CleanSlate ("we", "us", "our") provides tools and information that help people understand and get through their debt plan. This Privacy Policy explains how we collect, use, share and protect your personal information when you use our website and app (together, the "Service").

2. Information we collect

We may collect the following types of information:

• Information you give us directly, such as your name, email address and details you provide when you create an account or contact us.
• Information about your debt plan where you choose to share it with us, so we can show your plan clearly and support your progress.
• Technical information collected automatically, such as your device type, browser, IP address and how you use the Service.
• Cookies and similar technologies, used to keep the Service working, remember your preferences and understand how the Service is used.

3. How we use your information

We use your information to:

• Provide, maintain and improve the Service.
• Show you a clear picture of your plan and your progress.
• Communicate with you about the Service, including support and important updates.
• Keep the Service secure and prevent misuse.
• Meet our legal and regulatory obligations.

4. Legal bases

We process your personal information only where we have a lawful basis to do so — typically because the processing is necessary to provide the Service you have asked for, because you have given consent, because we have a legitimate interest that is not outweighed by your rights, or because the law requires it.

5. Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us run the Service (for example hosting and analytics providers), with partners where you have asked us to (for example when comparing deals on your behalf), or where we are required to by law. Anyone we share information with is required to protect it.

6. How long we keep your information

We keep your personal information only for as long as we need it to provide the Service, comply with our legal obligations, resolve disputes and enforce our agreements. When we no longer need it, we delete it or anonymise it.

7. Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. No system is completely secure, so we cannot guarantee absolute security, but we work hard to protect your data.

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information.
• Object to or restrict certain processing.
• Receive a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.
• Complain to your data protection authority (in the UK, the Information Commissioner’s Office).

9. Children

The Service is not intended for children under 18, and we do not knowingly collect personal information from them.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make significant changes, we will let you know through the Service. The "Last updated" date at the top shows when it was last revised.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the contact details provided on our website or in the app.